Terms of use
1. What Gistiva is
Gistiva (our official website: https://gistivaenterprise.com) is an online marketplace for buying and selling physical goods, and a provider of web development and digital marketing services. We also give members occasional, small ways to earn extra, such as testing beta versions of apps we build.
Our aim is to give people in Kenya a safe place to buy, sell and get digital work done, with payments that are protected and handled through our own systems.
By creating an account or using our services, you agree to these Terms.
2. Our marketplace
Products on Gistiva are sold by Gistiva. When you order, you are buying directly from Gistiva, and we are responsible for the product you receive, its delivery, and any return or refund.
We handle the delivery of goods ourselves. Your name, phone number and delivery details are used only to deliver your order and are not shared beyond what the delivery needs.
If an item arrives damaged, faulty or different from what you ordered, report it to us, with photos if you can, before you confirm that you received it in good condition. We accept the return of goods that arrive damaged. We review every report and decide a fair outcome, such as a replacement or a refund. Reporting late may limit what we are able to do.
We check listings before they go live, but we cannot independently confirm every detail of every product.
3. Our web development and digital marketing services
Gistiva builds software for businesses and individuals. Our work includes website development, M-Pesa payment integrations (such as STK Push through the Daraja API), connecting systems through APIs, and digital marketing.
Each project is agreed and priced separately with the client. These Terms describe how our platform works; the details of a project, such as what is delivered, when and at what price, are set in the agreement for that project.
4. Earning opportunities such as app testing
Because we develop applications, we sometimes invite members to test beta versions of apps we or our clients are building, and to give feedback, in exchange for a small reward or commission. This is real work that helps us improve real products.
These opportunities are occasional and depend on the projects we have at the time. Tasks on Gistiva are not a sustainable source of income and should not be relied on as one. Other small earning features may appear or be removed over time. Please do not join Gistiva expecting a steady or significant income from tasks.
5. Your account
You may join directly, or through an affiliate link when affiliate links are available. Sharing a link does not make a member an official or verified staff member of Gistiva, or an instructor.
Each phone number can be used on one account only. Use a Kenyan mobile number that belongs to you. For your security, withdrawals are always paid to your registered number.
Keep your password private. You are responsible for what happens on your account. One person, one account.
6. Access fees
We may charge a fee to access some features or services. The fee pays for tuition and access to the features of the platform. Any training or guidance comes from our own team: a few selected people who do this work for Gistiva.
We do not set an amount in these Terms. If a fee applies, the current amount is shown to you before you pay. We may change a fee, or make a feature free, at any time. A change does not affect a payment you have already made.
7. Paying safely and avoiding fraud
Pay for our services only through our official website, gistivaenterprise.com, and our integrated payment systems. Never send money to an individual, even if they say they work with Gistiva.
Before you pay anyone who claims to work with us, verify them by calling or messaging the official contact numbers published on our official website.
We are not responsible for money sent outside our integrated payment systems, including money sent to a member or anyone else who falsely claims to represent Gistiva. If this happens, tell us. We may investigate and take action, including suspending accounts, but we may not be able to recover money that was lost.
8. Suspension and misuse
We may suspend or close an account that misleads others about Gistiva or our services, pretends to be Gistiva or our staff, collects payments outside our systems, sends fake or copied work, opens several accounts, or otherwise abuses the platform.
9. No guaranteed earnings
Anything you earn depends on what is available and on the work you do. We do not promise any amount. Gistiva is not an investment: money you pay us earns no interest or returns.
10. Your information
We keep what we need to run the platform: your account details, orders, payments and withdrawals. We use it to serve you, deliver your orders, prevent fraud and answer your questions. We do not sell your information. M-Pesa payments are processed by our payment partners.
You can ask us to show, correct or delete the information we hold about you. We may need to keep payment records for as long as the law requires. If you are not happy with how we handle your information, you can complain to the Office of the Data Protection Commissioner in Kenya.
11. Disputes, the law and changes to these Terms
These Terms are governed by the laws of Kenya. If you have a problem, please contact us first and we will try to solve it with you. If we cannot agree, the courts of Kenya can decide it.
We may update these Terms. The date of the last update is shown at the top of this page.
12. Who we are and how to reach us
Gistiva
+254183733035
Email: info@gistivaenterprise.com
Only trust contact details shown on our official website.